Originally Posted by
Flews
At least post a review on the hotel website, and maybe others. I am distressed to hear the GM has failed to even respond to your concerns. I hope it's a hiccup, but it wouldn't be the first time a once great property squandered it's reputation under a GM who fails to respect the customer.
Cheers,
Did that earlier today.
Originally Posted by
LovetoTravel83
I think that the comments never reached the GM.
Got an E-mail message from the GM, which isn't a call. It could be one of his subordinates. Whatever. I'm letting my assistant deal with the property since they didn't want to engage me directly.