Old Mar 5, 14, 9:49 am
Join Date: Dec 2009
Posts: 49
I have still received no response from the Riu, despite repeated emails, and my numerous calls result in them telling me to "send an email". I have taken this up with Starwood on several levels. After the "hey kid, you're on your own" email I posted about earlier, I had a phone call with SPG. I was told that everything would be fine, and that Starwood had not heard of any problems yet. I was told that the Riu was swamped with requests and therefore were slow to respond. So, I am continuing to hope for the best, though the thought of arriving with family in tow to find things messed up is making me nervous.

I've got a little over 3 weeks till we go so hopefully someone will post here about their experience.
awerdna2002 is offline