Old Mar 4, 14, 12:10 am
Starwood Lurker III
Company Representative - Starwood
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
Originally Posted by moulder3 View Post
A question and a comment....

Question: If I make a reservation on SPG points for 4 nights (at the 2013 points rate) and then cancel a night after the 2014 changes go into effect, will that void my reservation (or otherwise screw up my getting the room at 2013 levels for the remaining 3 nights of the reservation)?
You will need to contact customer service to make the modification.

I've made a few reservations on SPG points in the past few days and NONE of them are showing under 'My Stays.' I know the reservations went through because I got an email and when I manually search the conf# the reservation comes up, but why are these hidden from my account? Can this glitch please be fixed ASAP?
Could you please provide the reservations detail to me via private message or email, so that I can have our technical team to look into this?

Best Regards,

Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker III is offline