Originally Posted by Ancien Maestro

A note.. HGP office handling the Challenge requests is not open during the weekend. When I sent in my Diamond Challenge request on a Friday night, HGP did not open until Monday, and I didn't get my Challenge authorized until the Tuesday after.

the Challenge office can't process the requests without first receiving documents evidencing acceptable competitor elite loyalty program and proof of a one night stay. When I called in on the Tuesday, once HGP pulled up the fax which I sent 4 days prior, they were able to process and authorize the Diamond Challenge on the spot.