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Thread: Elite Member Check in Rant
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Old Feb 13, 2014, 1:11 pm
  #9  
wharvey
Flyertalk Evangelist and Moderator: Coupon Connection and Travel Products
 
Join Date: Jul 2000
Location: Milton, GA USA
Programs: Hilton Diamond, IHG Platinum Elite, Hyatt Discoverist, Radisson Elite
Posts: 19,040
In my opinion, yes. If there are no elites in line, the agent can help the next person in the non-elite line.

Programs advertise the benefit; they need to provide it.

Originally Posted by jabbered

I'm sure most properties that have the lines are elite heavy. Do some people think the lines should be manned at all times? What happens on the day there are 50 non-elites checking in vs. 3 elites. Should the line be staffed at all?
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