I also tried to use my travel credit this January and was told I had to fill out a form and send it in. I did not do this last year when I used the credit. Was told it should not have been issued to me without the form. Thanks for the email address contact for that, will send it in a few weeks before I need to use this years credit...
Originally Posted by
taehun87
Hi,
1. $200 travel credit must be booked by calling in to concierge. Otherwise, cannot get it.
2. Do I also need to book through concierge for FHR? Can I book through expedia and somehow specify I am a plat cardholder to get FHR benefits?
1. You have to book through PTS (Platinum Travel Services) to get the credit.
Platinum Card Travel Service
In Canada/US Call: 1-800-668-9147
International (please call collect): (416) 868-1888
2. Have to call Amex PTS once again for FHR. People have reported that the amenities are the same of you go through virtuoso.