Originally Posted by
iluv2fly
It's sad that customer service (in general) has sunk to such low levels that one has to post about and "praise" someone who is actually doing his/her job correctly.
While I agree to what was stated above it has to be said that..
As a frequent guest at a few hotel options. Hyatt gets my the majority of my business and attention because they call me by my name. They understand that I see them more mornings than I get to see my wife. Thanks ever so much to the customer service and and attention to all the details. From the customer service people on the phones, the front desk, food service, the house keeping, sales managers, and the maintenance team. You all have a share in making us frequent guests a bit more comfortable than my experience at other properties.
I might be a typical "regular" but I see how they accommodate the infrequent traveler as well. They do recognize we all count. The consistency of service is what brings me back.
Skiel