Originally Posted by
emcampbe
I find this part quite interesting:
So one of the account holders got an email, with a simple resolution - all it took was providing an ID - presumably something that matches the address on file. And instead of saying - easy enough to do - they said screw it.
I don't, high value flyer decides who derives marginal benefit from UA decides that rather than jumping through hoops for a company that's already accused them of fraud, they'd take their business elsewhere. Plenty of people take decisions that might be marginally detrimental to them to punish a company that they believe hasn't behaved well.