Old Jan 30, 14, 7:39 am
  #259  
Edavid14
 
Join Date: Jan 2014
Posts: 7
Originally Posted by Starwood Lurker View Post
Respectfully, that is not going to help. There is a dedicated team handling the deactivation and relocation of guests for this property and they have asked that those who are affected give them until February 4th to be contacted about their alternative arrangements.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
William, this "dedicated team" needs to be more dedicated to following through on its promises. I have thus far refrained from posting the name and direct email address of the person "helping" me, even though I have been asked off line by others in the same situation as me. As every day goes by with no communication from her, I'm tempted to post that info here, as well as tripadvisor forums and Aruba.com. The Feb 4 deadline is fine if you are traveling in April or later. It leaves you plenty of time to adjust your plans if necessary. However, my wife and I leave 3 weeks after Feb 4. We need more time in case Starwood fails to take care of their loyal customers and we need to change plans. This company line of Feb 4th is [email protected]&$&!!!!!
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