Newb question about the ANA award availability results conflicting with United agent
hello!
I'm a new-ish Star Alliance FF, so please bear with me. I tried to use the ANA award availability search engine with the 'workaround' to determine if there were any economy award seats available on an SQ 26 FRA-JFK flight this summer. The ANA engine came up with the "OK" result in Economy for some of the dates I was looking it. To my understanding, that means that there are Economy award seats available. Correct?
At that point I called United (where I earn my miles) and asked them about economy award availability on those flights and they said there was none.
I'm pretty sure I'm missing something here because I'm new to this. Can anyone advise?
Thank you!