Old Jan 29, 14, 1:09 pm
Starwood Lurker
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by KENNECTED View Post
Noted, but based on what has been written, seems like they are not effectively communicating with guests...
People are anxious and that is understandable, but there is no reason to have to communicate with them on a daily basis. The team promised to have this sorted out by February 4th, but folks were given a contact email address to use in order to express their concerns and any special needs they felt were necessary to convey. It wasn't intended to be used to check with them daily on their progress. Indeed, it will only slow down the process if they have to take time to answer these kinds of daily inquiries.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
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