I too have my issues with Hyatt/ Hilton/ Club Carlson claiming a Best Rate Guarantee but not honoring its spirit.
It seems the marketing statement is all that counts. Let's see if we can get the general press to write about it. Maybe some more publicity will make the BRG management think to either abolish or honor the BRG.
Hyatt has produced a lot of goodwill (incl. me for a time) with most people here - would be a shame to waste it...