Old Jan 27, 14, 8:26 pm
  #59  
zh
 
Join Date: Jul 2003
Location: YYZ
Programs: TK *G, Marriott Titanium Elite, UA Silver
Posts: 257
Pleasant surprise - called DL award desk (long time since I booked an award using DL Skymiles). First, I was connected right away to an agent. It took her 5 minutes for find my flights on AF/SV and 4 business tkts available over March break! Is DL Skymiles agent/process actually getting better?

ZH.
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