Originally Posted by noah

I booked a ticket via my corporate travel agency PDX-EWR-BHX-EWR-PDX. Outbound in C and return in M.

I went online to select my seat and went to request an UG with miles; it was $300 plus 20K miles. However, I was also offered an UFC for $296.80. Um, obvious choice, so I took the UFC and selected my seats. Great!

Then I went to look at the receipt -- United has charged me $2850.80 for the UG as an add/collect (which is the correct difference between my M fare and Z).

So -- what now? I have a screenshot of what they offered, and I accepted



Do I call United and work it out? Ignore it and fight the charge? Advice welcome.