I'm relatively new to AA's BE program. A colleague and I flew to/from LHR in December on AA and AE marketed and operated flights and the flights posted to the BE website, but we received 0 points for the flights and the reason given is, "Discount Applied." However, no discount (i.e., no coupon or promo code) was used for these flights.

I emailed BE and got no response. After a week, I emailed BE again. They finally got back to me with what appears to be a form response that says, "Published airfares on American Airlines, American Eagle or AmericanConnection are eligible to earn Business Extra points. Group discounts, Agency discounts, Student Fares, Advantage Award travel and other previously discounted tickets do not qualify for Business Extra credit. Codeshare or Oneworld carrier flights are not eligible to earn Business Extra Points."

Is BE always this frustrating to deal with? They gave no valid reason for denying us the BE points.