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Old Jan 13, 2014, 11:02 pm
  #2  
Aeran
 
Join Date: Jun 2013
Location: Singapore
Programs: HHonors Gold; Accor Plat; SQ/TG
Posts: 111
Have two to share from late 2013:

Issue: Mistagged luggage which wasn't fixed despite the issue being noticed/raised by me, later causing travel delays/inconveniences/stolen items (F award ticket, SIN-DEL)
Compensation: None proactively given. After contacting customer service (post-flight) was offered $75 SGD KrisShop voucher. After rejecting and escalating further, they offered a $100 SGD travel voucher (to offset travel costs on SQ/SilkAir). Quite disappointed with this experience.

Issue: Broken IFE on SIN-PVG flight (J Award ticket)
Compensation: Offered $75 SGD KrisShop gift voucher

In both cases no SQ/*Gold status at the time of the flight.
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