Booking Seats on Qantas with Avios---Online?
I am hoping to score two award seats on Qantas later this month for January 2015, using our Avios. I have been "practicing" now and then over the past two months, logging in to my EC account and trying a dummy booking. A month or so ago, when I found award seats, I could select them and proceed all the way to the payment page with no problem. Yesterday I tried this after finding the seats "available." I clicked in the button and it changed To "selected" but an error message appeared at the top of the page: " Sorry, there is a problem with booking this journey online." Then the suggestion to call in to book the seats I selected. Hitting the " Continue" button was fruitless. Nothing happened, even if I waited and tried again.
Two questions:
Is this a website glitch, or is that the way it works now? No online booking for Qantas award seats?
And if so, does the message mean that the seats I selected are on hold for me while I call? In other words, should I leave the website up with the seats selected and then call in? With all,the people calling at this time, what are my chances of getting through? I have seen so many complaints about the phones; it is so much easier to book online if I can.
Thanks in advance for your help.