Hhonors Phone Agent Says Points Didn't Post Correctly Becaues Rate was Pre-Paid
I had this happen recently at WA Trianon Palace. My stay went from Pending to 0 on an Advance Prepay. Furthermore, my folio showed blank online. To get the points I had to email them a scan of my paper folio. Immediately I got an email back from the HHonors desk that 'the folio did not show that the charges were paid for.' What's even more funny is that the folio I sent them *had the credit card receipt stapled to it.* I know, .... Without saying anything back I got an email the next day saying that the points had been credited.
This all happened over the span on 2 or 3 weeks. I would not have gotten the points if I didn't keep on them. Lights are on but no one's home, it seems.