Originally Posted by
CMK10
I had a stay at the Hilton Managua from 12/26-12/29. A few days after check-out, the stay showed up on my Hilton page as earning 0 points. I called Hilton and they said to give it more time and to call back Monday. Come Monday, no change so I called again. I ended up talking to someone at the Diamond Desk and they have opened a case for me. They said the reason it's posted wrong is because I booked a pre-paid rate. That sounded kind of strange to me, has anyone else heard it?
I stayed at a hotel 26-28 December, and again after new year. The first stay, a pre-paid one, went from "Pending" to "0 Points" during the second stay, so I headed down to reception to ask about it. They checked their systems, and couldn't see anything which would explain why it hadn't posted properly. I had a chat with them about it, and showed them the HHonors iOS app, which they'd never seen before! They then checked some more, and still couldn't find anything to explain the lack of points, so they emailed the Hotel HHonors desk to ask why it hadn't worked.
Today the HHonors team have replied saying "it can take up to 2 weeks for points to post for non-US stays", which seems to miss the issue since the stay had stopped being "Pending" and had gone to "0 points". It also doesn't answer the hotel's question, which is why it had shown as 0 points despite them being sure they'd done everything right on their end. I'll give it another few days (until it is 2 weeks), then query again.
So, I wouldn't rush to blame the hotel, as there seems to be some issues with the Hilton IT which thwart points posting despite the best intentions of the hotel...