Wow, is this a copy / paste of my situation? Same crap with different people, though my last 3 haven't posted and now almost 2 months later only 3 of 3 have posted after dozens of emails and tweets and contact through FT. Cartera is an absolute joke, I was always lucky in the past and never had an issue but after this I'll avoid unless there is something worth the huge hassle. Unfortunately both AA and AS are run by them