Originally Posted by
Superguy
UA's within its right to ask "what have you done for me lately." However, it shouldn't be surprised when customers ask them the same question, realize it's done nothing or made things worse for them, and then see them leave for greener pastures. It cuts both ways.
Agree that that's a good way to look at it. I do understand the pain that many travelers have experienced under the new mgmt. I personally have been generally happy with the service and perks on UA this year (mostly TATL), so I'm not ready to jump ship. UA has compared reasonably well with both BA (AA partner) and VS (Delta partner) which I've flown in business also this year (to burn miles). No great motivation to jump ship.
I like the recent development at UA with R space opening up a few days before international flights (it seems) too