Originally Posted by
ijgordon
I would insist they put you on the BA flight and eat the surcharge (or the half that presumably goes to BA, their JV partner). If they refuse, file a DOT complaint.
AA's sole obligations are, at AA's option as follows. "Insisting" gets OP nowhere and only pushes AA to Option 4 which can be accomplished with a keystroke:
1. Rebook on AA.
2. Rebook on OW, e.g. BA
3. Rebook OA
4. Refund full award & any fees, taxes
I would do the research to determine what I wanted, both including AA & BA and have those written down and ready for a call. I would also wait until the current WX IRROPS have died down, not only because it is courteous, but because you will get better service on something way down the line such as this.
Remember, the underlying issues of who pays what fees and who retains what % of them are irrelevant to an AA agent who has no insight into company financials. All that matters to the agent is what the agent is authorized to do.