Originally Posted by
LaserSailor
If you are on a 30 cpm spend track and you call because your kid had IRROPS with no status, you might find a GS agent calls your kid on her cell and talked her through it.
FWIW, I had well over 30cpm spend on UA in 2013 and had (my only) three complaints to 1KVoice/customer appreciation completely unanswered.
I can understand that some people have knee-jerk contrarian responses due to the overwhelming negativity on this forum, but ignoring that the negativity results from actual negative experiences and deciding to lash out at FT'ers who have had those negative experiences is at least as unhelpful. As
pdx1M pointed out, there are many reasons that UA represents a poor value to fliers including HVFs, and that's why BA/AA will get almost the entirety of the travel that I spent on UA last year.