Old Jan 3, 14, 9:11 pm
Join Date: Apr 2006
Location: SIN
Programs: Turkish E+, Alitalia Freccia Alata Plus
Posts: 182
Every announcement recently from UA has been about ways the airline will cut back benefits/service or impose greater restrictions on customers, while other carriers are announcing new products they're excited about.

A business can choose to offer less and charge more, and likewise customers can choose with whom to do business.

As a business owner myself, I can't see what good could ever come from giving loyal clients the impression that their business wasn't valued - perceived or real - unless I was going under and making a last minute cash-out.
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