Originally Posted by
moretimeoffguy
Thanks Hans and Drew.
Drew, must the free night stays be booked over the phone? When you refer to Hhonors seeing them, I'm assuming you dealt with a customer service rep to do the reservation.
So there's no place to add a certificate number online if you attempt to book that way?
Not Drew, but I had the same experiences with them. The Citi certs were only in emails. They don't show up anywhere online, but when I call HH, the rep could see the certs and could use them when I asked him to. I don't have to tell them the numbers. So the short answer is that they are on your account, but you cannot see them!
