I had a horrible experience in LAX in August. I had reserved a Mustang Convertible via the "Reserve this EXACT model" link on their website for a road trip to Vegas.
Despite being Gold, I was given a Camero instead as there were no Mustangs available. The fact I had reserved "that exact model" appeared to be lost on the desk staff and customer services.
Won't be using Hertz again as a result.
Regards
Neil