SECTION 25
PERSONNEL FILE
A. Master File
A single master personnel file shall be maintained for each Flight
Attendant in the office of the Manager of Inflight Service at the domicile
where the Flight Attendant is based. At domiciles where more than one (1)
airport is used, the personnel file will be made available to the Flight
Attendant within a reasonable time, upon request, at the airport where
she/he is currently doing the majority of flying.
B. File Contents
The personnel file which includes the Flight Attendant Information System
(FAIS) shall contain all employment records, training records, inflight
performance reports and reports from any source regarding said Flight
Attendant.
Copies of any documents placed in the Job Performance Section of the
file shall be provided to the Flight Attendant.
C. Complaint Letters
1. A complaint letter shall not be placed in a Flight Attendant’s personnel
file unless:
a. The Flight Attendant is clearly identified in the letter.
b. The alleged misconduct or disservice was something over which
the Flight Attendant had control.
c. The letter is reviewed with the Flight Attendant and she/he is
afforded the opportunity to add her/his comments to the letter.
d. The name of the person writing such a report or letter is clearly
identified.
2. All complaint letters will be removed at the first opportunity from the
employee’s file after a period of twelve (12) months of active service
from the date of their receipt, provided there have been no other
infractions during that period. In the event other complaint letters are
received at any time during the said twelve (12) months, the letters will

be retained in the file until such time that there is a twelve (12) month
period of active service with no complaint letters received. In the event
discipline is imposed, the complaint letter(s) used as a basis for the
discipline will remain in the employee’s personnel file for the duration
of the discipline.
D. Personal Comments
A Flight Attendant may attach comments to any observation or evaluation
reports placed in her/his file.
E. Inflight Observations
Inflight observation reports shall be removed from a Flight Attendant’s file
after one (1) year of active service from date of issuance, provided that
with respect to unsatisfactory reports, no further unsatisfactory inflight
observation reports have been issued during that time. Observation
reports which are removed from a Flight Attendant’s file shall be given to
the Flight Attendant. In the event discipline is imposed, the report(s) used
as a basis for the discipline will remain in the employee’s personnel file for
the duration of the discipline.
F. Removal of Discipline and Non-Disciplinary Notations
1. The Company will consider any disciplinary action taken against a
Flight Attendant as cleared from her/his record after a two (2) year
period of active service from the date of issuance, provided that no
further discipline has been imposed during that period. In the event
additional discipline is imposed at any time during said two (2) years,
all records of the disciplinary action taken shall be retained in the file
until such time as there is a two (2) year period of active service with
no discipline issued. The Company will consider any notations of nondisciplinary
discussions regarding dependability or job performance
as cleared from a Flight Attendant’s record after a two (2) year period
of active service from the date of issuance, provided that no disciplinary
action or further notations have been issued during that period.
2. The Flight Attendant’s record including notations may be cleared
earlier, when, in the judgment of the Company, her/his performance
warrants such action.


G. Review of File
All Flight Attendant records as described in Paragraph B above shall be
opened for inspection by the Flight Attendant or the Flight Attendant’s
specifically authorized Union or other representative(s).
H. Availability for Hearing
For hearing and investigation purposes, a Flight Attendant’s file shall on
request be made available to the Flight Attendant or her/his specifically
authorized representative(s).
I. Duplicate Files
Nothing herein shall prevent the Company from maintaining duplicate
files.
J. Commendation Letters
Commendation letters may be removed from a Flight Attendant’s file after
a twelve (12) month period of active service from the date of issuance.
Commendation letters removed shall be given to the Flight Attendant.
K. Placing Reports In File
The Company shall notify a Flight Attendant of any adverse records,
reports, correspondence or notations which may serve as the basis for
disciplinary action within twenty-one (21) days after receipt by the Flight
Attendant’s domicile but no more than forty-five (45) days after receipt by
the Company. Such reports, after review with the Flight Attendant, shall be
placed in the Flight Attendant’s personnel file in a timely fashion consistent
with the normal office procedure.