Originally Posted by
travisw
I was in a similar situation when I started with Hilton. The request was denied at all levels. It was, I accept, my responsibility to have made sure this was done right. Newbie mistake. Hope you have a better outcome!
I am sorry for your bad luck. My argument was that the review case took place on Dec 17, 2013. Had the first agent told me it was not guaranteed, I could have chosen to stay in Hilton for four of the most recent stays to ensure I got the miles and the promotion goal achieved. If it was delayed all the way to Jan 1, 2014(after the promotion period), on which I was told to have the updates of the case, there was no way I could make this up.