workandski

I believe this link says that if I fly on a TAM flight and earn LANPASS kilometers, it will extend the validity of all my LANPASS kilometers. I just flew two segments on TAM. The LAN website shows the new kilometers with an expiration date of three years from now but the old kilometers still have an expiration date of 12/31/2013. I just spoke to a LANPASS agent who said that only flights on LAN will extend the expiration date of the old kilometers.

Am I mistaken? Any suggestions for getting the expiration date changed? I know I could book a flight on LAN for next year with the kilometers, but I flew on TAM specifically to get the expiration date of the old kilometers changed.