Originally Posted by StevieCRock

It is not a small sample. That's how they run. Those people over their is trying literally everything to deny a claim. For example, I cancelled my reservation and then two hours later they emailed me back saying they cannot verify a cancelled reservation, while before the cancellation I waited over 3 days without a response.

The BpG people need to be seriously put out in public eyes, it's an American company and we have american standards. Maybe someone should write an article about it.