Originally Posted by
fly747first
...UA doesn't seem to have anything valuable that AA/US and DL wouldn't offer
Channel 9 is a hugely valuable thing for me.
and even surpass (e.g., better customer service,....
In the past year, my experiences with UA customer service have been much better and more satisfactory than with PMUA. That wasn't the case in the first few months after the merger, but now I find my interactions with FAs, agents, pilots, and CSRs to be almost uniformly positive, pleasant, affable, and helpful. ^
Originally Posted by
cmhua777
Of course, as we know first-hand, the actual UA experience leaves a lot to be desired. ...
Not my experience.... Other than the infestation of Republic (an embarrassment to United!) on too many routes and too many abominable CRJ200s, I'm pretty happy with "the actual UA experience."
Of course, after 1/31/15 when I lose Platinum status, ask me again
