Originally Posted by
star_world
Since I said I'd follow up on this, here are some screenshots from the survey following a flight yesterday (where WiFi remained "unavailable" for the whole flight
)
This leads to a fairly specific categorization of issues, IMO. Certainly is a long way from just a generic "did you have any problems?" question.
Thanks for posting, and this is something I've never seen before. I'll make sure to click the "I had a problem box" next time just to see if I get the same thing.