Originally Posted by
halls120
I must get a different survey because I have said yes to the "did you have any problems?" question, all I got was a text box to explain the problem. Nothing like the pmUA surveys.
Since I said I'd follow up on this, here are some screenshots from the survey following a flight yesterday (where WiFi remained "unavailable" for the whole flight
)
This leads to a fairly specific categorization of issues, IMO. Certainly is a long way from just a generic "did you have any problems?" question.