Originally Posted by
TRAVELSIG
And actually, if that "As a HON Circle Member you are one of our most valued customers" statement that appears every time you login to the M&M portal was completely correct you should not have to do anything in case of IRROPS and rather someone could be phoning you or emailing you with the new options. It is not that hard really.
+1 - they should take some training at LX's Basel Call Center. In 95% of the cases when LX has a bigger delay or a cancellation I receive a phone call from them, mostly almost simultaneous with the text message, advising me on options, offering to take care of rescheduling pick-ups and letting my admin know...quite a contrast to LH!