Originally Posted by
vkng
Earlier today my wife was at the airport to check in for UAx5175 but the kiosk said that there was no itinerary on record for her today. It turns out that the IAH-ATL-IAH legs the aircraft was to fly went Mx, but instead of attempting to rebook her or get in touch with her the entire outbound leg of her itinerary was cancelled, including the onward connection from IAH.
She was rebooked onto Delta to IAH, and her connecting seat in BF was still available so it all worked out in the end. But why would United cancel her out completely? The TA had issues pulling up her PNR for today as well at first. She was booked on an award in Y to IAH with a BF int'l connection. I did see that others at the kiosks were offered reroutes automatically, so what singled her out?
The Delta flight may be eligible for mileage credit (on DL), if that's of any use to your wife.