Originally Posted by
km2013
I have a similar issue where I have a 14hr lay over in Dubai with no option for 'dubai connect'. Called them and was told that I should have taken a later flight from JFK to Dubai at which point I told them that it's not what their booking site says and also that I am flying into JFK from small town in GA so there are other connections that I had to make also.
This is my 1st experience with emirates, haven't flown yet and am already dissapointed with their customer service.
Every twelve months or so I try to get help from customer service to see if I should reset my expectations of their ability or desire to assist from a zero to a higher number on the scale. They have never given me any reason to do so, so it remains set at zero and thus I am never disappointed.