Originally Posted by
ZZYZXROAD
To start I am Plat.
How can I expedite my check-in process at a particular property? Each week I arrive at the same hotel almost the same time, even same check-in person. That person still goes through a long check-in process(at that time of day it is for me), credit card on file, ID, etc.. I see over to the right of me many 'conference' folks already have rooms and keys assigned sorted ALPHA.
How can I ensure each week that my keys are ready and just grab and go? I see no web check-in on app or web. I also arrive about 5am so there are no lines and booked my stay starting the night before. I even call the night of check-in and ask for phone check-in and I am assured I will be checked in. At 5am and arriving from the redeye, I would love to grab my keys and go to bed and save 5 minutes of the same routine.
BTW, I have spoken to the manager a while back and he informed me it would be all set each Monday at 5am but it never is.
Honestly I'd go back to the manager you spoke with and let them know of the issues you've experienced since you last spoke and give him/her the opportunity to correct the situation