Old Dec 1, 13, 1:33 pm
Join Date: Jul 2002
Location: Palm Beach/Hungary 3.9MM AA EXP, UA GOLD 1MM, DL PLT, MARR LIFE PLT
Posts: 237
IT Fears

The obvious fear is AA being sucked into the US Airways IT system, which I believe to be the case, we all read the stories of the debacle ensuing America West absorbing US Air into its IT system (cancellatiosn, ticketing issues, FF issues etc...). AA is much larger and more complex than the old US Air. If Doug Parker and team are not on top of the IT issue I see a customer service disaster coming soon.
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