Originally Posted by
sts603
The flight wasn't oversold. It was F5 plus some Y inventory. I was on an f ticket and wanted to move to the earlier flight. No need for standby. As I mentioned the third agent did this with no problem.
One question, everyone seems to mention red coats? How does one find one? Obviously the guys in red coats but where do they hang out? Do you just approach any red coat with any problem?
IME the SC agents are generally empowered to do everything that GA’s can do but there may be limits at certain times. You were trying to fly at one of the busiest times of the year with a long list of canceled flts. That happens, wouldn’t judge SC agents by this.
Redcoats are usually around the gates. Maybe not at each one but at most airports, nearby. They are easy to spot because they wear… red coats. And yes, you can approach them if you have issues and generally they are empowered to assist you. Again, expect limits on assistance at extreme times.
Of course, status helps in situations like this.