FlyerTalk Forums - View Single Post - Are SkyClub agents not as empowered as other airline's club agents?
Old Nov 28, 2013, 12:13 pm
  #5  
sts603
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Join Date: Nov 2004
Location: London
Programs: BA GGL, AA 1MM LT GLD, SPG PLAT, National Exec Selc, Hilton Diamond, Hyatt Plat, Marriott Silver
Posts: 8,278
Two disagreements:

(1) I get the whole thing about streamlining processing to the GA at a certain point. But booking onto a flight with positive inventory is a different story. I have never on another airline been told to see a GA to switch to positive inventory. Generally, GA's try to push that away.

(2) The T-60 should at least be adjusted to revised departure times. Based on that I was at T-120 and the GA was still assigned to a prior flight.
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