Old Nov 22, 13, 3:19 pm
  #950  
file51
 
Join Date: Jan 2009
Location: Sydney, Australia
Programs: Hyatt Diamond, QF Platinum
Posts: 132
Originally Posted by ScottC View Post
I emailed about my recent 12 nights but was turned down because two nights were at the Bellagio (booked through Hyatt.com). I was under the assumption that they would count, or I would not have stayed there. Can anyone confirm whether Hyatt customer support is right, and whether to push on this to make them reconsider? I'm sure I'll still do more within the 60, but this rule was not mentioned to me when I signed up.
They are not eligible as per the T&C (Hyatt stays only).

There were a few of us (myself included) who were given an exception as we had it in writing from Hyatt that the MGM stays would be eligible for the Diamond Trial (this was in the weeks after the announcement). Without that written confirmation I doubt you will have any luck, however, anything is possible.

The Gold Passport Concierge on here has clarified this several months ago, but as already suggested, contact them and see what can be done.
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