Originally Posted by
Retale_88
Obviously, there are a lot of factors to come into play....notably how "busy" one is when you contact them. ...
Looking back, I would have to agree with most of the statements made by Retale_88 had as I too experienced these in one form or another. His request-capturing/tracking system has some shortcomings and I apparently missed emails from him and him from me, so he put me on a later flight when I had specifically requested an earlier one.
That said, compared to the others I've used, I've still had the best, most consistent experience with UPGRD, though I would give only four stars out of 5 for timely response (which can vary).
http://awardplanners.com/ seemed to be very responsive as well. Very nice website.