Old Nov 9, 13, 10:12 pm
  #351  
TravelConcierge
 
Join Date: Jun 2012
Location: New York, NY
Programs: Virtuoso, Four Seasons Preferred Partner, PenClub, Starwood Luxury Privileges TA
Posts: 109
Recently stayed on an award stay. Upgraded to Grand Deluxe Room with view of Yerba Buena Gardens that was thankfully very quiet, no construction noise or noise from other rooms. Hate the bathroom design, given that it's not a wholly separate room, so there's no way to turn the light on at night, run water in the sink without disturbing your family or travel companion.

Very warm and welcoming check-in contrasted with abrupt concierge. Awkward that housekeeping was still in the room after returning from dinner. Best aspect is the heated indoor pool, a rarity among SF luxury hotels. Definitely prefer the views and service level at the Mandarin Oriental.
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