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Old Nov 9, 2013 | 2:14 pm
  #219  
Caradoc
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Join Date: Dec 2010
Posts: 3,728
Originally Posted by MikeMpls
This also destroys any pretense of a customer service orientation that they might have.
How many times have we heard TSA employees say that the US populace isn't their employer?

I don't believe for a second that the TSA as an organization ever had a "customer service" orientation.

We, the passengers, are the enemy - not "customers."
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