I agree with others, the lack of an easy search function combined with a still building wiki database makes it tough on newbies. The ambassador program I don't even know was still around. I read about it but it never was evident when I came on board almost 5 years ago.
I would be in favor of an email with some brief links to some FAQ and Wilki's would be nice. I love the idea of someone doing a youtube video of FT functionality.