Originally Posted by
bj27
Called today and went through the phone tree (I went through card services, listened to ALL my account information... went through a few more prompts, and then finally pressed 0 for a representative. Is there an easier way to get to a non-concierge rep?!), and the rep knew exactly what I was talking about, though she said the promotion started in October and went through December 31st.
Whenever I call for my US Plat, I just say "Card Services" as soon as it picks up, and then when the next prompt starts talking, I say "Representative". Usually gets me with a live person in ~30 seconds from when I press "Send" on my phone.