Originally Posted by millsryno

I booked a reward stay several months ago for an October stay at Hilton Clearwater Beach and have since completed the stay. I booked 2 rooms for 2 nights each @ 40K points per room per night. The total should be 80K per room, 160K total. As is normal, when I originally reserved these rooms (months ago), it took out the 160K points at the time of reservation.

When I log into my account and click "all points activity" or "past stays", I see two separate stays listed for -160K points (in the "points earned column" it says "-160000") for my stay at the hotel. When I click to view receipt, I can verify that both receipts have the same confirmation number. When I click expand, I can verify that both stays have two certificate numbers listed. The two numbers are different numbers, but each stay has the same two numbers listed.

I reach out to the diamond desk and they tell me that regardless of what I see on my screen, since they are both the same reservation number, rest assured I am only being deducted the 160K points, not the 320K points.

It still does not sit well with me. I cannot see any way to verify this on my own other than taking their word for it. I do not see any kind of monthly statement that I can reconcile from. Any advise?