Originally Posted by motytrah

Delta is a bit like a two-timing boyfriend. It made promises to the customers, it made promises to the employees. Then it made all sorts of operational, routing and program changes over the last 5 years that made it impossible to keep those promises. Obviously they prioritize the customers over employees.

In terms of customers leaving, the actions of a rouge GA now and then is a drop in the bucket. I would speculate far more customers have left over frustration over the award calendar.