Old Oct 20, 13, 4:44 pm
  #349  
EnvoyBoy
 
Join Date: Dec 2003
Location: NYC (+LHR+HKG+SFO mostly)
Programs: UA GS, DL Plat, SPG Ambassador & Lifetime Plat, Marriott Gold, Hertz Prez, AVIS 1st, Amtrak Select
Posts: 3,170
Originally Posted by slidergirl View Post
From what I understand, Butler Services is the hotel operators at St. Regis hotels. They take all the calls, internal and external. If you are in a suite, your requests will be forwarded on to your Butler for execution. If you are not in a suite, you will be transferred to the appropriate department. And, there is "nothing more than" about the operators!!! You try to take phone calls all day, answer questions, apologize for service missteps, etc.... In a large, full hotel, I could only imagine what it is like...
Ah, thank you for your post! I was in a suite but didn't note that fact. I'll go back and edit my review. I stay in lots of St. Regis and San Francisco just didn't have it together with butler service like the others.
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