Originally Posted by
NotHamSarnie
The fact they do it suggests...
It also suggest that Delta, like other US airlines, continues to have a culture go "The Customer is the Enemy"... that it is OK to not be helpful, to play games with customers, to mot takes the customer's hard earned dollars seriously.
OP should absolutely FedEx a letter to Richard Anderson including the photo. Delta should not blink at firing this employee if what we think happened actually happened. A public hanging will go a long way towards sending the right message. These goof-off employees can go work for UA if they don't want to take their job seriously.
His address is:
Richard Anderson
CEO, Delta Air Lines
Sits Behind CE Woolman's Desk Every Day
Atlanta, GA